1. Manarika – Invigorating Boon products are non-returnable due to the hygiene/health and personal care/wellness/consumable nature of the product.
2. In case you would want a refund or replacement, please email us with the Images of the Product, Invoice, Inner & Outer Packaging, and Batch Number to support@manarika.com, within 24 hours of the order delivery. We would require 48–72 hours to revert.
3. Kindly take picture of the damaged/tampered side of the product or package.
4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
5. You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:
a. The package has accessories missing.
b. Damaged or broken bottles/packs.
c. Wrong product delivery.
d. Expired product delivery.
6. In case you received the wrong product, we request you keep the product safe, saleable, and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
7. Returns will not be accepted if:
a. The product is damaged.
b. It is without an invoice.
c. It is with tampered batch number and price
d. It is without its original packaging.
8. Please do not use the item you have raised a complaint about.
9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, Packet, and Box (if any).
11. Damages due to neglect, improper usage, or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. The exchange of products due to allergic reactions is not applicable.